What are the tasks of head of customer success?

Director of Customer Success Responsibilities

Develop strategies for customer growth and retention. Review customer feedback and prioritize feature requests. Develop and implement policies that address customer concerns. Analyze data and metrics around customer engagement and growth.


Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience. Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.

A director of consumer marketing is in charge of spearheading a company’s marketing operations, focusing on establishing consumer relationships and brand awareness.

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